Privacy Policy

Effective date: November 2, 2026

Global Sources USA Corp., doing business as TONES ("TONES," "we," "us," or "our"), respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit or purchase from tonesproducts.com, communicate with us, interact with our social-media and commerce channels (including TikTok and TikTok Shop), or otherwise use our products and services (collectively, the "Services").

1. Who We Are

The controller of personal information covered by this Policy is:

Global Sources USA Corp. d/b/a TONES

14327 SW 139 Ct

Miami, Florida 33186, United States

Email: [email protected]

Telephone: (786) 366-5885

2. Personal Information We Collect

Depending on how you use the Services, we may collect:

• Contact and account information, such as name, email address, telephone number, shipping and billing addresses, account credentials, and communication preferences.
• Order and transaction information, such as products viewed or purchased, order numbers, payment status, discounts, returns, refunds, shipment and delivery information. Payment-card details are processed by our payment providers; we do not intentionally retain complete card numbers.
• Customer-service information, including messages, support requests, reviews, survey responses, and other content you send to us.
• Device and usage information, including IP address, browser and device type, identifiers, pages viewed, referring pages, timestamps, and interactions with the Services.
• Marketing information, including email and SMS preferences, campaign interactions, and consent records.
• Social-media and commerce-platform information. When you interact with TONES through TikTok, TikTok Shop, or another platform, we may receive profile or account identifiers, content and engagement data, Shop and order information, product and inventory data, fulfillment information, analytics, advertising data, and messages or other information made available under your settings and the permissions granted to us.
• Information from service providers and partners, such as e-commerce platforms, payment processors, shipping carriers, analytics and advertising providers, fraud-prevention providers, and social-media platforms.

We do not seek to collect sensitive personal information except where needed to complete a transaction, prevent fraud, comply with law, or where you intentionally provide it.

3. How We Use Personal Information

We may use personal information to:

• provide, operate, maintain, and improve the Services;
• create and manage accounts;
• process payments, orders, shipping, returns, refunds, and customer support;
• synchronize product, inventory, order, fulfillment, and Shop information with authorized commerce platforms;
• measure Shop, content, advertising, and campaign performance;
• personalize content, products, and offers;
• send transactional communications and, with any consent required by law, marketing email or SMS messages;
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms;
• comply with legal obligations, respond to lawful requests, and protect rights, safety, and property;
• establish, exercise, or defend legal claims; and
• carry out another purpose disclosed when information is collected or with your consent.

We do not use TikTok user or Shop data for purposes materially unrelated to the authorized TONES integration, and we do not sell TikTok user data obtained through TikTok developer interfaces.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, software development kits, and similar technologies to operate the Services, remember preferences, understand usage, prevent fraud, measure performance, and deliver or measure advertising. Where required, we obtain consent before using non-essential technologies. You may manage cookies through our consent tool and your browser or device settings. Blocking cookies may affect Service functionality.

5. How We Disclose Personal Information

We may disclose personal information to:

• service providers that perform services for us, including hosting, e-commerce, payments, fraud prevention, analytics, communications, customer support, order management, fulfillment, and shipping;
• commerce, advertising, and social-media platforms, including TikTok and TikTok Shop, when needed to provide authorized functionality, attribute activity, or manage TONES accounts and campaigns;
• professional advisers, such as lawyers, accountants, auditors, and insurers;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of the Services;
• transaction counterparties in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets; and
• other parties at your direction or with your consent.

We require service providers to handle personal information only for authorized purposes and with appropriate safeguards. We do not disclose SMS opt-in data or consent to third parties for their own marketing.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, satisfy tax, accounting, contractual, platform, and legal requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary by data type and purpose.

When information is no longer required, we delete, de-identify, or securely dispose of it, subject to limited retention in backups and records required by law. TikTok-derived data is deleted or de-identified when it is no longer needed for the authorized purpose, when access is revoked, or when TikTok requires deletion, unless retention is legally required.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, least-privilege practices, authentication, encrypted transmission where appropriate, monitoring, vendor controls, vulnerability management, incident-response procedures, and secure disposal. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to opt out of certain targeted advertising, sharing, or sale; to restrict or object to certain processing; and to appeal a decision regarding a request.

To submit a request, email [email protected] with the subject Privacy Request or Data Deletion Request. Include enough information for us to identify the relevant account or interaction. We may verify your identity and authority before responding. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

You may unsubscribe from marketing emails using the link in the message. You may opt out of marketing texts by replying STOP. We may continue sending non-marketing communications, such as order or security notices.

You may also use the privacy tools supplied by TikTok, Shopify, Meta, or another platform for information controlled independently by that platform.

9. U.S. State Privacy Disclosures

Some U.S. laws define "sale," "sharing," or "targeted advertising" broadly. Our use of advertising and analytics technologies may be treated as sale or sharing in some jurisdictions even when no money is exchanged. Where required, we provide a method to opt out through our cookie/privacy controls or by contacting us. We honor legally required browser-based opt-out preference signals where applicable.

We do not knowingly sell or share personal information of consumers under 16.

10. International Processing

TONES is based in the United States. We and our service providers may process information in the United States and other countries where they operate. Those countries may have different data-protection laws. Where required, we use appropriate contractual or legal safeguards for cross-border transfers.

11. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

12. Third-Party Services

The Services may link to or integrate with third-party sites and platforms. Their privacy practices are governed by their own policies. This Policy does not apply to information a third party controls independently.

13. Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. We will post the updated version at this stable URL, revise the effective date, and provide additional notice where required. We retain dated versions as appropriate.

14. Contact Us

Questions, complaints, or privacy requests may be sent to:

Global Sources USA Corp. d/b/a TONES

14327 SW 139 Ct

Miami, Florida 33186, United States

Email: [email protected]

Telephone: (786) 366-5885